Privacy Policy of Palco Ticketing

Last update: 31/10/2024

At Palco Ticketing, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, and protect your information when you visit our website and use our services.

1. Information We Collect

a. Information provided directly: we collect personal data that you provide when interacting with our HubSpot contact forms, such as your name, email address, phone number, and message.

b. Browsing information: through Google Analytics, we collect data such as IP address, approximate location, browser, visit time, and pages visited to improve the user experience.

2. Purpose of Data Processing

The collected data is used for the following purposes:

• Provide, personalize, and improve our services.
• Manage and respond to inquiries received through our contact forms.
• Send notifications about updates, offers, or news related to Palco Ticketing.
• Analyze website navigation and usage to improve user experience (using Google Analytics).

3. Use of Third-Party Tools

a. HubSpot: we use HubSpot to manage contact forms and user communication. HubSpot collects the provided data and stores it according to its own privacy policy. For more information, please refer to HubSpot's privacy policy.

b. Google Analytics: we use Google Analytics to analyze how users interact with our website. This tool collects browsing data via cookies to help us better understand user interests and behavior. You can learn more about Google Analytics' data processing in the Google Privacy Policy.

4. Legal Basis for Data Processing

We process your data on the basis of:

• Consent: when you have explicitly consented to the processing of your data (e.g., by submitting a contact form).
• Legitimate Interest: to improve our services, respond to your inquiries, and ensure the security of the website.

5. Sharing Information with Third Parties

Palco Ticketing does not sell or rent your personal data to third parties. However, we may share your information with:

• HubSpot, to manage communication via contact forms.
• Google Analytics, to analyze website traffic and improve our service offerings.
• Legal authorities, if required to comply with a legal obligation.

6. Data Security

We implement appropriate security measures to protect your data against unauthorized access and potential threats.

7. Data Retention

We retain your personal data as long as necessary for the purposes described in this policy or until you request its deletion.

8. Cookies and Similar Technologies

a. Google Analytics Cookies: we use Google Analytics cookies to collect browsing data and improve your experience on our website. You can disable cookies in your browser settings or use Google tools to prevent tracking, such as the Google Analytics Opt-out Browser Add-on (link to add-on).

b. HubSpot Cookies: HubSpot may use cookies on our forms to manage communication and enhance the user experience.

9. User Rights

You have the right to:

• Access your personal data.
• Rectify or delete your data.
• Limit the processing of your personal data.
• Object to the processing of your data in certain cases.

To exercise these rights, you can contact us at [email protected].

10. Modifications to this Privacy Policy

We reserve the right to update this privacy policy at any time. We will notify any significant changes through a notice on our website.

Contact: If you have questions about this privacy policy, you can write to us at [email protected] or visit our contact page.