Palco4 is a company that provides ticketing platform services in a Software as a Service (SaaS) model internationally. Palco4 was born with the strong will to offer a technologically advanced product and the highest quality standards at a competitive price.

Since our origins, quality has been our raison d'être and our key differentiating factor from our competition. We want to delve even deeper into these aspects through the implementation of a quality management system.

Palco4's Management focuses the Quality Management System as a way to organize the company's operations based on basic pillars such as service quality, managing Quality aspects, customer satisfaction, emergencies, risks, legal requirements, and continuous improvement of the System's effectiveness. To this end, Palco4's Quality Management System is based on:

• Quality Responsibility

  Quality, the customer, and their improvement are the responsibility of all company members, starting from the top. The highest degree of quality and respect towards the customer is achieved by planning, executing, reviewing, and improving the Quality Management System to prevent possible errors.

• Legal Compliance

  Comply with applicable environmental legislation and regulations, as well as other requirements that our company subscribes to related to its environmental aspects.

• Objectives and Goals

  Establish and regularly review objectives and goals in accordance with the commitments made in this declaration. For the effective application of these principles, the support of both the management team and the staff is absolutely necessary.

• Continuous Improvement

  Continuously intensify our quality management to obtain improvements in the company's global behavior, with an analytical approach. Quality is oriented towards the Satisfaction of all our customers through the commitment of the entire organization to meet their needs and requirements, as well as legal and regulatory requirements and those of the products themselves.

• Process Excellence

  Orientation towards Continuous Improvement of both production processes and the effectiveness of the Quality Management System, where preventing errors is a fundamental aspect.

  Identify and control the organization's environmental aspects and risks, in such a way that we establish a preventive approach.

• Technological Evolution: Pay maximum attention to technological evolution and possible improvements that new technologies could make available to us.
• Team Participation: The participation and collaboration of everyone is fundamental, which is why this Policy is disseminated to all company personnel for their knowledge and understanding.

For the effective application of these principles, the support of both the management team and the staff is absolutely necessary.

Management will periodically review this Policy with the aim of developing the concept of continuous improvement and ensuring, in this way, its updated maintenance.